Fireplace Symptoms

1.

• • You call and make an appointment for us to come out and do an inspection of your fireplace for $99.99.

 

This fee is not to be put towards any future labor or parts fees if necessary.

2. Our technician shows up at scheduled appointment and performs a detailed inspection of the gas fireplace.

At this time he will…

• possible repair (additional fees may apply) or adjust the fireplace
• or show you how to work the fireplace
• or discover what parts are needed.

3. If parts are needed we will search for available parts and order them with your approval.

 

• we order from the manufacturer or a wholesaler for after market parts.
• all parts must be paid up front before order is placed.

4. Parts come in and at that time we will schedule the installation.

 

• Parts generally only take 2-3 weeks to be installed.
• Special ordered parts take up to 8 weeks to come in
  • this is for parts that need to be made because the manufacturer is out of business.