Warranty

CHIMNEY SERVICE

Chimney Service and Product Warranties for Masters Services Inc.

Chimney Inspection

Masters Services’ safety inspections and/or chimney inspections are done as a visual inspection of the chimney and fireplace per the clients’ request. This is a convenience, not a certification of fire worthiness or safety. Since conditions of use are beyond Masters Services’ control, we make no warranty of safety or function and none is implied. Any items noted on the estimate or invoice is what Masters Services determines needs attention for the proper anatomy of a quality functioning fireplace
and chimney. Masters Services’ chimney inspections states that the following points were reviewed on the clients fireplace and chimney: 1.) The chimney flue is clear of any build-up of creosote (soot) or any kind of debris (leaves, nesting debris, branches, pillows, etc.). 2.) Checking to see if there is any cracking of any kind present in or on the chimney or fireplace panels or brick walls. 3.) Checking to make sure the damper is rust free and is closing properly. 4.) Checking to make sure the lintel is sealed. 5.) Making sure
the starter pipe is present and is functioning properly. 6.) If gas logs are present making sure the gas is properly exhausting up the chimney flue and it has the proper venting materials on the burner (sand or vermiculite). 7.) Making sure the motor crown on top is solid and crack free. 8.) Making sure the flashing is rust free and solid. 9.) Making sure the proper spark arrestor is on top of the chimney and the correct chimney cap is installed for your type of chimney. 10.) Check to see if there is spalling of the brick and
water-proofing is needed. 11.) If there is a wood chimney check to see is any rotting of missing trim, panels, or flashing.

Chimney Sweep

Set up tarp. 2. Bring in equipment. 3. Turn on vacuum. 4. Clean pipe with poles that have a chimney sweeps brush at the end. Run poles with brush on it to the top of the chimney and the vacuum
will clean up all the falling creosote (soot). 5. Clean all sides of firebox and damper with hand brushes. 6. Take all equipment out-side. 7. Wrap up tarp. This process is proven to be a no mess chimney cleaning that takes about 30 – 45 minutes.

Chimney Caps

All chimney caps are designed up to the current codes and standards as well as installed by the proper code methods for each style of chimney cap. All chimney caps are lifetime guaranteed with a Masters Services Inc professionally install. Caps are not warranted from high winds of over 50 miles per hour. Any falling debris, tree or vine growth touching the chimney cap, or any chimney deterioration of the chimney that causes the supports to come loose is not covered by Masters Services warranty.

Replacement Dampers

Lifetime warranty on all top mounted chimney dampers

Waterproofing/Chimney Leaks

10 Year Warranty, 100% Vapor Permeable, Environmentally Friendly, Non Glossy Look, Efflorescence/Stain Protections, Mildew/Fungus Resistant, Freeze/Thaw Protection, Water-based and
Environmentally Friendly. Stops most chimney leaks! Masters Services uses the solvent base Chimney Saver Waterproofing.
Water leak repairs are not 100% guaranteed if a leak has occurred. Master Services Inc estimates the best products (ChimneySaver.com) to apply to prevent and stop leaks. If the exterior chimney chases mortar and brick are saturated and water is pouring into the home there is a possibility you may need to replace the grout or rebuild the entire chimney. Our first step is to always apply the best repair products on the market for chimney leaks. For over 20 years we have solved almost every chimney leak we have encountered.

There are 3 levels of water leak solutions.
Level 1– 95% success rate with solving water leaks in chimneys.

  • Full Coverage Chimney Cap
  • Crack Free Mortar Crown
  • Seal Mortar Crown
  • Waterproof Brick and Mortar
  • Bond Chimney to the Flashing to the Roof
  • Minor Tuck Pointing if needed
  • These products and services are all outlined below.

    Level 2 – Tuck point the entire chimney.

    Level 3 – Rebuild the entire chimney.

    Refractory Panels and Reflector Shields

    We suggest replacing any panels cracked completely into separate pieces. Not replacing these panels can cause the warranty to be voided on the fireplace and flue pipe. Panels are made to only
    absorb heat and will need to be replaced when cracking has completely separated the panel into two or more pieces. Hairline cracks are not an issue or a fire hazard. No warranty on replacement refractory panels due to usage of the fireplace is out of Masters Services control. Grates, crack panels, wood being placed into a already burning fire sometimes falls back on the panels creating cracks. Panels are made to break and absorb heat therefore no warranty is given. However, if a panel breaks (not a stress crack) within the first couple of fires call to discuss replacement for free. Reflector shields should be purchased for refractory panel protection. Lifetime warranty on all reflector shields.

    Brick Work or Mortar Repairs

    Lifetime Workmanship Warranty. General deterioration is going to start the day we have finished the work. Example: We repair a crack in the fireplace (tuck point). That crack reappears within
    the month. Masters Services Inc will come and repair that crack again as long as there is not odd circumstances why the crack has reappeared. Now if that crack reappears after extensive usage and 10 years’ time has passed then no warranty is given.

    Glass Doors

    Lifetime warranty on all glass doors. No warranty on glass if the glass is closed during an active fire. Close doors only after the last log has been added to that fire.

    Gas Logs

    Lifetime warranty on all gas logs.
    Repairs or Products not listed on this form:
    No warranty on any repairs unless the estimate and or the invoice states one is given. Ask for a warranty and one will be given if warranted.

    Other Material

    Limited lifetime Workmanship Warranty. General deterioration is going to start the day we have finished the work. Example of coverage: If a material is installed and fails due to a workmanship error Masters Services covers the needed repair under our limited workmanship warranty. If a material is installed and fails due to lack of maintenance and/or neglect by the homeowner, it is not covered under Masters Services warranty.

    Chimney Caps

    Reflector Shields, Refractory Panels, and Dampers

    WILDLIFE REMOVAL SERVICE

    Nuisnace Wildlife Service Contract

    Bat Proofing and Warranty

    Nuisance Wildlife Removal Evaluation Disclosures

    Nuisance Wildlife Trapping Procedures and Warranties

    Rat Proofing Procedures and Warranty

    MASTERS COVERAGES

    Insurance

    Workmans Comp



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